Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …
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The deadline to apply for the North American Hardware and Paint Association’s (NHPA) Leading Your Team course, part of the Foundations of Leadership program, is fast approaching—apply by May 1. Are you looking for ways to help managers or supervisors …
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American Hardware & Lumber Insurance (AHLI) and the North American Hardware and Paint Association (NHPA) have executed a partnership, which became effective March 1. Both organizations have long histories serving the retail hardware industries—AHLI for more than 40 years and …
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Are you looking for ways to help new managers or supervisors find success in your operation? The Leading Your Team course, part of NHPA’s Foundations of Leadership program, can help give new leaders the confidence, knowledge and skills they need to …
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It’s a new year, which means it’s an excellent time to look at leadership development training for your new managers. Have you considered the North American Hardware and Paint Association’s (NHPA) Foundations of Leadership program? The program offers three different …
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There are nearly unlimited ways the North American Hardware and Paint Association (NHPA) works toward its mission to help independent home improvement, paint and decorating retailers, regardless of affiliation, become better and more profitable retailers. Discover how your association can …
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Do it Best president and CEO, Dan Starr, was one of the keynote speakers for the NRHA All-Industry Conference at the National Hardware Virtual Show held last month. In an interview conversation with executive vice president of NHPA, Dan Tratensek, …
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