The traditionally busy shopping season from Thanksgiving Day in the U.S. to Cyber Monday has looked quite a bit different in 2020. The Associated Press reports the COVID-19 pandemic kept in-person Black Friday shopping crowds thin, but a surge in …
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Recently, the National Retail Federation (NRF) spoke with Ron Lutz, chief retail officer at strategy firm Miller Zell. Lutz discussed how retailers can truly engage customers, even during social distancing and curbside pickups, which have grown increasingly common for home …
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Home improvement sales are still strong compared to 2019, the latest U.S. retail sales data from the U.S. Census Bureau shows. In August, home improvement sales (NAICS 444) stood at a seasonally unadjusted rate of $37.4 billion, up 12 percent …
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As Home Depot executes a $1.2 billion supply chain investment, the National Retail Federation recently interviewed Stephanie Smith, the company’s senior vice president of supply chain. Read on for insights into the big-box retailer’s efforts to strengthen its supply chain. …
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In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …
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Lowe’s president and CEO Marvin Ellison recently discussed how the big-box home improvement chain is adapting to serve customers during COVID-19, prioritize shopper safety and respond to nationwide social movements. Ellison was the latest guest in the National Retail Federation‘s …
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As part of its continuing Retail Leadership webinar series, the National Retail Federation invited Hal Lawton, president and CEO of Tractor Supply Co., to discuss how his company is adapting to a new retail landscape and quickly shifting customer expectations. …
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The National Retail Federation has released guidance for all retailers as cities, states and provinces begin to relax some COVID-19 restrictions. Called Operation Open Doors, the plan offers helpful insight into how to implement safe social distancing protocols and how …
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