Mark Mathews, vice president of research development and industry analysis for the National Retail Federation, answered questions from Hardware Retailing about what recent store closings and openings mean for the retail industry. Hardware Retailing (HR): Is the number of retail …
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Customers’ expectations for in-store shopping experiences have grown as e-commerce and the capabilities of other retail technologies have changed. As Mark Mathews of the National Retail Federation (NRF) says in the Q&A here, consumers still want to shop in brick-and-mortar …
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Jonathan Gold, a trade expert for the National Retail Federation, answered questions from Hardware Retailing about the effects of recent Chinese tariffs. He provides insight into new 25 percent trade duties levied on hundreds of billions of dollars in Chinese …
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Your home improvement store is likely full of Father’s Day gift options, especially since gift cards and tools are among the popular items consumers buy for their dads to celebrate the holiday. Consumers will be spending $16 billion on Father’s …
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Retail events are attracting shoppers from across generations, but younger shoppers are the biggest fans. Nearly 50 percent of all U.S. consumers attended an in-store event in 2018, according to research from the National Retail Federation (NRF). More shoppers from …
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As e-commerce continues to grow in popularity among customers, a new study from the National Retail Federation and research firm Forrester shows that retailers are finding new ways to meet customer needs both online and offline. The State of Retailing …
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Click the picture to download a PDF of this story. The weeks and months after the winter holidays tend to be heavy on returns—and retailers’ return policies can greatly impact future customer loyalty. Retailers, on average, expect 11 percent of their 2018 …
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Most independent retailers would say business is personal. Whether it’s stocking the shelves with the latest products or training employees to provide next-level customer service, retailers are doing more than lining their pockets. However, if a retailer isn’t aware of …
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