Understanding your entire customer base is an important aspect of a successful business. As Gen Z amasses more buying power, it is important to understand the psychology behind their purchases. Hardware Retailing spoke with two members of Gen Z, Brandon …
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New Products – September 2022
Laminated Shingles Manoir laminated asphalt shingles mimic the look of European castles. They feature BP Canada’s Weather-Tite® PLUS Technology, protecting them from wind-driven rain, while the Hurricane Band® provides protection from blow-offs. Their SeBS polymer-modified asphalt formulation provides flexibility and …
Read More »Gen Zers Share Insights About Customer Service
Understanding your entire customer base is an important aspect of a successful business, as is understanding your employees. Hardware Retailing spoke with two members of Gen Z, Brandon Packer, an associate at Miller’s Hardware in Spokane, Washington, and Gerry Newenhof, an …
Read More »How Partnering With Local Service Providers Builds Customer Loyalty
Whether it helps customers check off tasks on a household chore list or provides the means for them to enjoy favorite hobbies, a store that offers special services has many opportunities for building customer loyalty. Customers appreciate when retailers make …
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