Ace Hardware and Menards recently earned the highest scores in the customer experience (CX) category in Market Force Information’s 2025 Home Improvement Retail Benchmark Study. The two companies outperformed national big-box competitors on factors surrounding loyalty, including helpful staff, store …
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Menards recently reached a $4.25 million multistate settlement resolving claims of the company misleading consumers with marketing for the Menards 11% Rebate Program. The settlement includes accusations from attorneys general from 10 states, including Arizona, Illinois, Iowa, Kansas, Michigan, Minnesota, …
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The National Retail Federation (NRF) released its annual list of the Top 100 Retailers. The 2024 Top 100 Retailers ranks the industry’s largest companies according to domestic sales. The list was compiled by Kantar, a global marketing data, insight and …
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The three largest big-box home improvement retailers in the U.S. have unique stories. Lowe’s, as the oldest, began in 1921 as an independently owned single store that grew to 15 locations before it became an investor-owned business in 1961. Read …
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Read the Lowe’s 360 story from Hardware Retailing magazine here. The following extras are only available online and provide a closer look at Lowe’s. SWOT Analysis Lowe’s has been successful for decades, but operates in a competitive marketplace with strong contenders among …
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The COVID-19 pandemic has brought changes to home improvement stores across North America, but big boxes are also finding it necessary to adopt new operations policies to protect employees and customers. Learn what Home Depot, Lowe’s, Menards and Walmart are …
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Jackson Center PRO Hardware is making an art of competitive pricing. The Jackson Center, Ohio, store currently has about 3,000 square feet of selling space, but the size isn’t preventing it from beating the big boxes on quality and price. …
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To view the complete PDF of this story, click here. By Renee Changnon, rchangnon@nrha.org, Kate Klein, kklein@nrha.org, Melanie Moul, mmoul@nrha.org and Todd Taber, ttaber@nrha.org Menards is a big-box enigma in the U.S. home improvement industry. Older than Home Depot and smaller than both Home Depot …
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