J.D. Power released its 2025 U.S. Home Improvement Retailer Satisfaction Study, measuring key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The study noted 64% of home improvement retailer shoppers would definitely shop …
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J.D. Power recently released its 2023 U.S. Home Improvement Retailer Satisfaction StudySM, which measures customer satisfaction through five factors: staff and service, in-store experience, merchandise, online experience and price. Despite Amazon continuing to attract more home improvement customers, 87% of home improvement …
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J.D. Power recently released its 2022 U.S. Home Improvement Retailer Satisfaction StudySM, which measures customer satisfaction through five factors: staff and service, in-store experience, merchandise, online experience and price. Despite supply chain challenges and other COVID-19-related issues, the study shows …
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