Tag Archives: human resources

Want to know a secret about amazing your customers? Here it is: Don’t start by focusing on the customers. To consistently deliver high-quality customer service that will give your business a competitive edge and keep customers coming back, you must …

Do it Best Corp. has concluded a week-long intensive leadership training development program for select managers and leaders from its member-owned stores across the United States. The inaugural Leadership Development Institute (LDI) took place Nov. 12-15 at the co-op’s Fort …

When it comes to being successful selling builders’ hardware, it is important your employees understand and embrace the category’s somewhat split personality. On one hand, builders’ hardware is one of the most dynamic, fashion-forward categories found in home improvement stores, …

Want to win a little extra cash, just in time for the holidays, and help your association, too? Participate in our Employee Compensation Survey and be entered to win one of two gift cards. Employee compensation isn’t just about pay …

Whether it’s a meeting about schedules, procedures or new products, the following tips will make sure your team is spending less time in the back room and more time out on the salesfloor: Create structure. Set regular times for meetings. …

The Affordable Care Act’s employer mandate now goes into effect Jan. 1, 2015, giving employers more time to consider their options before making a decision on their employee health care coverage. But with so many options to consider, where do you even begin? The delay is certainly …

Home Depot plans to end medical coverage for about 20,000 part-time employees and direct them to government-sponsored exchanges scheduled to open next month, Bloomberg reported Thursday. Employees with fewer than 30 hours a week will no longer be offered limited …

Wherever we’ve gone over the last few years, asking what your greatest challenges and concerns as independent retailers are, uncertainty about and the cost of health insurance and health care for yourselves and your employees always tops your lists. In …