When a customer walks through the doors of HomCo Lumber & Hardware in Flagstaff, Arizona, they know they won’t be passed from person to person to get an answer to their question. But this wasn’t always the case. Over the …
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There are five generations currently in the workforce. The oldest workers represent the silent generation, who were born between 1928 and 1945, and the youngest workers are Generation Z, who were born after the year 2000. With more than 150 …
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Click the picture to download a PDF of this story. Training and maintaining a strong staff is one of the key tenets of a retail business. Your staff is the face of your business for many of your customers. It could be …
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Finding qualified employees is a top concern for independent business owners, according to the latest jobs report from the National Federation of Independent Business (NFIB). “Eighty-seven percent of owners who hired or tried to hire reported difficulty finding qualified workers” …
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Hardware Retailing The Industry's Source for Insights and Information
