Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …
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Subscribe or listen to podcasts at YourNHPA.org/podcasts. Editorially Speaking EPISODE 7 – AUBREY SMITH On this episode, NHPA managing editor Melanie Moul talks to NHPA senior designer Aubrey Smith about updates to the magazines and the association’s new approach to …
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Hosted by Hardware Retailing managing editor Melanie Moul, the “Editorially Speaking” podcast gives listeners a preview of the content in the upcoming issue of the magazine and features exclusive conversations with retailers, wholesaler representatives and other members of the independent …
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