Empowering Employees to Share Skillsets Enhances Workplace Knowledge By Dan Kurash Perhaps the number one service an independent home improvement store can offer a customer is quick, knowledgeable advice in particular categories. When there’s a leak or a light out, …
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A Thoughtful Approach to Merchandising
By Daniel Kurash Certainly the point of any business is to make money. But how we get there is an obstacle every business faces. Whether it’s the independent channel where multiple departments garner different margins or a more service-based endeavor …
Read More »4 Easy Ways to Utilize QR Codes for Customer Service Improvement
By Daniel Kurash You have heard the talk before: “The new product just arrived and we have to let our customers know about it with every transaction,” says a manager or colleague tasked with promoting the new items. Yet you …
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