Tag Archives: customer experience

A look at Starbucks’ business offers lessons on retailing, such as how to effectively run a company, treat customers and manage employees. The coffee shop powerhouse is present in over 65 countries, operates more than 21,000 stores and experienced 11 percent sales growth …

Imagine going to summer camp but not being allowed to speak your primary language. That experience offers the perfect setting to learn a different language, according to Lowe’s. For the past five years, employees from Lowe’s distribution centers in the U.S. have gained unique, one-week training through an immersion program. …

After a successful holiday season, retailers are re-evaluating their strategic plans and determining how to keep consumers engaged in the coming months. Many retailers have used and are continuing to use deep discounts as promotions that they hope will keep customers engaged …

When big box retailers first became popular options for consumers, the term big box fit due to store layout and size. Recently, however, many popular big box retailers have been trying to reduce size and introduce smaller versions of their stores. Developing micro-sized …

Do you have big goals for your business in 2015? The beginning of the New Year is a great time to refocus on both personal and business goals. If you haven’t started crafting any resolutions for your business yet, check out the …

Many retailers and consumers will be helping grow the trend of mobile payments. Mobile payment options such as Apple Pay, Google Wallet and others are still relatively new services, but their use is expected to increase rapidly in the next few years, according to …

Many brick-and-mortar retailers are offering in-store pickup to customers who make purchases online. The option sounds convenient, but might not actually be a time saver to consumers. A recent study by retail-intelligence firm StellaService found that “in-store pickup saved shoppers just …

Although competing with online retailers and big box stores can be frustrating to independent store owners, independent retailers stand out in many ways, including through free or unique services they offer every day. While not every home improvement, hardware store and lumberyard is the same, they …