Tag Archives: customer experience

When John L. Clark opened Clark’s Farm Supplies in 1845, he likely had no inkling that his family would continue to supply the Ellicott City, Maryland, community with quality products and project advice nearly two centuries later. Now known as Clarks Ace …

As more consumers head online to stream television shows and watch video clips, Lowe’s is making sure to get in on the action. The big box retailer has a new streaming show, called The Weekender, which is a 10-part original series …

When consumers head to Lowe’s in the future, they’ll have a better chance of mapping out their homes and making sure products they buy fit just right. Through Lowe’s Vision, an app using Google’s 3-D smartphone platform Tango, users will be able …

Through Edgewood Do it Best Hardware & Rental, Jerry Mobley and Dale Streets are able to use lifetimes of knowledge and experience to help customers from their community. Both men began working for the store after long careers in other industries, …

In an article written for Forbes, customer service and experience expert Shep Hyken discusses how Ace Hardware stores stay competitive in an industry glutted with big boxes. The reasons he credits for Ace’s success are true of many independent home improvement …

To view a PDF of this story, click here.  To learn more about how impulse shopping works, head here to gain insights from Kit Yarrow, author of “Decoding the New Consumer Mind” and an expert in consumer psychology. By Renee Changnon, rchangnon@nrha.org I’ll …

When a customer walks through the doors of your retail operation, do they make a beeline to the items on their list? Or do they browse the store and discover items they’d like or forgot to pick up last time they …

No matter what business owners believe about political candidates or causes, they must consider how expressing those opinions–through signage at their stores or in other ways–may impact customers and potential customers. Even the most loyal customers may react strongly to a …