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Tag Archives: customer experience

Facebook Ads Designed to Help Grow In-Store Sales

Facebook Ads

Facebook has a new advertising option for brick-and-mortar retailers—dynamic ads for retail. Advertising on the social media site hasn’t been tied to changing in-store inventory data in the past, but the new “dynamic ads for retail will only showcase products …

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6 Unique Retail Ideas From Colorado Stores

retail ideas

Discovering product trends, finding merchandising ideas and learning more about the home improvement industry are a few ways retailers can grow their businesses. Earlier this month, Renee Changnon and Tom Marcum with the North American Retail Hardware Association (NRHA) spent a day exploring Denver and surrounding communities …

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Small Businesses and the Threat of Data Theft

By Kate Klein, kklein@nrha.org, and Hilary Welter, hwelter@nrha.org You’ve read the stories about data breaches, but are the numbers too big to hit home? In September 2014, Home Depot confirmed that hackers used malware, or software designed to steal digitally stored …

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Part-Time Job Inspires Family to Get Into Hardware

family

For more than 50 years, Jim White, owner of Boyne City Hardware in Boyne City, Michigan, has been working in the hardware industry. And unlike many retailers who grew up in the business, Jim got into the hardware business before his dad …

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West Virginia Store Supports Victims After June Flooding

West Virginia

In the wake of widespread flooding that killed 23 and left thousands homeless in the state of West Virginia, several businesses found ways to organize and bring relief to victims. Hardman Supply Company is one of those businesses. They continue to provide relief …

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Using Disney Strategies in Home Improvement

Disney

If you are looking for ways to improve your business by developing and retaining a stellar staff and providing excellent customer service, then take some lessons from Disney. After 16 years working for the entertainment company, former executive vice president Lee Cockerell wrote …

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