By Gina Schaefer Founder and Former CEO A Few Cool Hardware Stores When I launched our first store in 2003, I knew that managing “the numbers” wasn’t going to be my strong suit. I also knew that it was vital …
Read More »
In today’s digital age, the integration of artificial intelligence (AI) is revolutionizing industries across the board, and home improvement retail is no exception. With its ability to analyze vast amounts of data, streamline processes and personalize customer experiences, AI holds …
Read More »
The last mile of the customer experience is the part that makes or breaks marketing. At Curtis Lumber, we always put our best foot forward in our marketing. We use our cleanest stores with the most foot traffic and feature …
Read More »
You know why you’ve hired someone. But why does that person leave your business? Unless you’ve laid them off, you may be left clueless. Enter the exit interview—that final face-to-face meeting with a departing employee. The valuable information they provide …
Read More »
Hardware Retailing The Industry's Source for Insights and Information
