While many retailers jumped on offering buy online, pickup in store (BOPIS) during the COVID-19 pandemic, the service continues to provide an extra layer of customer service and a way for retailers to differentiate. BOPIS also brings customers through your …
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Consumer expectations have shifted over the last several years, and a comprehensive online experience is now an expectation for retail. Services like buy online, pickup in store or curbside pickup and access to real-time inventory in mobile apps are increasingly …
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In response to rising shipping costs, Amazon has been changing its strategy when it comes to shipping and returns, including offering select Amazon Prime subscribers $10 to pick up their orders rather than have them delivered. Customers who take advantage …
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The floor of the Indiana Convention Center was bustling over the weekend at the Do it Best Fall Market, with retailers returning for the co-op’s first in-person buying event since last fall. The focus of the event was product discovery …
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BOPIS. AR. VR. Technology available to retailers can feel like an alphabet soup of terms, and it can be difficult to sort out what each term means and how it can benefit your operation. Below, Hardware Retailing offers a brief …
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The holidays are just around the corner but many consumers have already started checking off their holiday shopping lists. U.S. News & World Report shared three shopping trends consumers can expect as they purchase gifts, decor and more for their …
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If an operation didn’t already utilize e-commerce and contactless systems before the pandemic, they most likely added them during the shutdowns to better serve their customers. Customers have come to expect these options, so retailers should stay on top of …
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Big-box home improvement chain Home Depot announced $41.1 billion in second-quarter 2021 sales, an 8.1 percent increase from the same period in 2020. The second-quarter sales represent record quarterly sales for the company. Comparable sales for the company increased 4.5 …
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