Whether you want it or not, your store has a digital “twin” living online and providing a first impression to existing and potential customers online. Not only is your digital twin interacting with customers, it’s what artificial intelligence (AI) is …
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In today’s digital age, the integration of artificial intelligence (AI) is revolutionizing industries across the board, and home improvement retail is no exception. With its ability to analyze vast amounts of data, streamline processes and personalize customer experiences, AI holds …
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Once reserved for frequent fliers and elite customers, loyalty programs have evolved and can be found in all industries, offered by companies and businesses of all sizes. Despite their popularity with retailers, most loyalty programs aren’t creating loyal customers. On …
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From marketing to inventory management, you can track analytics for nearly every aspect of your operation. That data, while overwhelming at times, is crucial for assessing successes and determining business strategy. For Hartville Hardware & Lumber, tracking analytics has been …
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Before you can build customer loyalty, you need to know where your customers currently stand. Customer loyalty can be a tricky metric to measure, but fortunately there are several ways to assess how faithful customers are to your company. Find …
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