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Pennsylvania Lumbermens Mutual Insurance Company (PLM) recently announced Courtney Flanagan has joined the organization as vice president of claims.
Flanagan will oversee the company’s claims operations and strategy and will focus on advancing claims performance, supporting team development and ensuring PLM continues to provide responsive, expert claims service to customers across the country. Before joining PLM, Flanagan served as vice president of claims at Encova Insurance Company, where she led litigation operations across more than 20 jurisdictions and oversaw commercial casualty claims strategy.
“Courtney’s depth of experience, strategic mindset and proven leadership make her an outstanding addition to the PLM team,” says Steve Firko, president of PLM. “Her strong technical expertise and collaborative approach will help us continue delivering the high level of service our policyholders expect while further strengthening our claims operations for the future.”
Flanagan succeeds John Kennealy, who has led PLM’s claims functions for over seven years and will retire in August 2026 after a 43-year career in the insurance industry.
“John’s leadership, expertise and dedication have been true assets to our claims operation as well as the company as a whole,” Firko says. “We are grateful for his years of service and wish him the very best in retirement as he begins this next chapter.”
