Operations

This 15-chapter course addresses the employee training needs of retailers primarily engaged in selling LBM products. This program is delivered in the same way as the Advanced Course in Hardware Retailing. *You must be an NRHA member to take these …

This 16-chapter product knowledge training course with accompanying chapter tests is offered in its entirety online. The student studies online or prints each chapter for review, then takes each chapter test online. The test is immediately graded and results returned …

This Basic Training Course in Hardware Retailing is a comprehensive training tool to help retail sales associates gain the confidence they need to be successful on the salesfloor. *You must be an NRHA member to take these tests. A Complete …

NRHA’s Loss Prevention Program includes three separate modules covering internal theft prevention, external theft prevention and store safety. This training program is designed to help retail home improvement stores develop a safe and secure retail environment for both employees and …

This popular presentation, presented by Dan Tratensek, publisher of Hardware Retailing magazine, offers tips and advice for retailers on how to stay ahead of the big-box competition. Topics include management and operations, employee training, promotions and marketing, merchandising and more. …

Have a staff opening and looking to get the best candidate to fill the position? Consider implementing these strategies in your hiring process the next time you’re interviewing a potential new employee: Spend part of the interview working together on …

This presentation outlines how technology is affecting retailing and what new tools are available for retailers today. Topics include displays and signage, employee training, marketing and operations. View the presentation