Operations

The sharp tools, blades, machinery, hazardous chemicals and heavy product stocked high in racking systems are the kinds of images that keep Kelly Brown up at night. They’re also what keep the retail safety expert and expert witness for Robson …

Jamie Luttrell, co-owner of True Value Hardware in Hebron, Neb., regularly paints designs on the store’s windows. She often features seasonal artwork, such as snowmen at Christmastime; just recently she finished a True Value mural on the side of the …

The Hardware Store in Mardela Springs, Md., is a small rural store that offers an old-fashioned retail experience to its customers. But mixed in with the country charm is a little bit of technology. “I’ve always been very modern in …

The staff at Woodstock Hardware doesn’t want its customers to forget about the store during the holidays. And what better way to help them remember than by offering a holiday catalog full of store products that would be perfect in …

Recently, Brian Buswell, owner of All American Do it Center, talked with a contractor who wanted to buy an auger. The cost for the auger and bit would be about $1,500—a prohibitive price tag for a piece of equipment the …

Whether it’s a meeting about schedules, procedures or new products, the following tips will make sure your team is spending less time in the back room and more time out on the salesfloor: Create structure. Set regular times for meetings. …

After 20 to 30 years of hard work many owners should think about retirement and selling their company but choose not to for several different reasons. Some of those reasons are: None of the children want to continue with the …