Operations

When it comes to being successful selling builders’ hardware, it is important your employees understand and embrace the category’s somewhat split personality. On one hand, builders’ hardware is one of the most dynamic, fashion-forward categories found in home improvement stores, …

The Vendor Center™ President, Darrell Wabschall, announced the launch of a new website, www.TheVendorCenterOnline.com, a secure business-to-business website that allows hardware retailers to access a wide range of vendor information including pricing, catalogs, educational and demonstration videos and order products …

The sharp tools, blades, machinery, hazardous chemicals and heavy product stocked high in racking systems are the kinds of images that keep Kelly Brown up at night. They’re also what keep the retail safety expert and expert witness for Robson …

Jamie Luttrell, co-owner of True Value Hardware in Hebron, Neb., regularly paints designs on the store’s windows. She often features seasonal artwork, such as snowmen at Christmastime; just recently she finished a True Value mural on the side of the …

The Hardware Store in Mardela Springs, Md., is a small rural store that offers an old-fashioned retail experience to its customers. But mixed in with the country charm is a little bit of technology. “I’ve always been very modern in …

The staff at Woodstock Hardware doesn’t want its customers to forget about the store during the holidays. And what better way to help them remember than by offering a holiday catalog full of store products that would be perfect in …

Recently, Brian Buswell, owner of All American Do it Center, talked with a contractor who wanted to buy an auger. The cost for the auger and bit would be about $1,500—a prohibitive price tag for a piece of equipment the …