Operations

An independent home improvement store’s success is dependent on its employees, who can differentiate a local business from the big boxes with the excellent customer service they provide. However, customer service is an increasing focus for the big boxes, and …

Successful business owners know workplace safety is critical to their day-to-day operations. Employee and customer safety should remain at the forefront of everyone’s workday, and safety standards should be woven into your business’s policies and procedures. By prioritizing safety, you …

In the January issue of Hardware Retailing, our story “Finders Keepers” talked about the importance of recruiting and retaining good employees. When recruiting, it’s important to write a strong job description to ensure you’re getting the right type of candidates …

To view a PDF of this story, click here. By Liz Lichtenberger, llichtenberger@nrha.org and Kate Klein, kklein@nrha.org Your employees are the first contact customers have with your business when they walk in the store. Employees mix paint, repair screens and answer questions, among other tasks. …

In the January issue of Hardware Retailing, editors spoke with professional plumbers and retailers who service these customers. One of the points made by the pros is that it is important for home improvement stores to make pros aware of their …

Part of retaining high-quality employees is maintaining an ongoing conversation with them about their work performance and their goals for their careers with your business. To learn more about finding and keeping top-notch employees, click here. This employee evaluation form is …

To view a PDF of the story, click here or download a resource that will help you acquire additional professional plumbing customers. Making the Connection By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org The faucet drips. Before long, a bucket underneath the sink is full …

While customer service has and always will be a top priority for you, have you considered whether your store really has the best customer service around? Are your customers getting excellent product knowledge, plus prompt service, friendly interactions and respect? These questions are extremely important …