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Big-box retail chain Lowe’s is planning an update to its supply chain in an effort to bolster home delivery services for pro and DIY customers.
Over the next 18 months, Lowe’s plans to open 50 cross dock delivery terminals, seven bulk distribution centers and four e-commerce fulfillment centers, including 20 cross dock terminals and one West Coast e-commerce fulfillment center. Lowe’s says the supply chain upgrades will enable it to provide same- and next-day delivery and enable faster e-commerce shipping across the U.S.
Lowe’s will open the west Coast e-commerce fulfillment center in Mira Loma, California, in October. The Mira Loma facility will be the company’s second direct fulfillment center after opening a similar site in 2018 in Nashville.
“Providing customers more ways to shop has never been more important, and today’s update on the progress made in our supply chain transformation highlights our ongoing and unyielding commitment to enhancing the customer experience in this new era,” says Don Frieson, Lowe’s executive vice president of supply chain. “Opening these new facilities will allow our stores to operate more efficiently through improved flow management and inventory visibility and improve the customer experience with more predictable deliveries, better in-stock rates and faster fulfillment options.”
Supply chain strength has been a major focus for the home improvement big boxes in 2020. In February, big-box rival Home Depot opened its first flatbed distribution center in Dallas.
Lowe’s was the focus of Hardware Retailing‘s annual 360-degree business profile. Get all the latest home improvement news, analysis and profiles by subscribing to Hardware Retailing today.
