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Lowe’s Picks Indiana for New Customer Support Center

Lowe’s, in conjunction with the State of Indiana and the City of Indianapolis, announced the company’s plans to locate a Customer Support Center in Indianapolis.

The Mooresville, North Carolina-based company and world’s second largest home improvement retailer plans to invest $20.5 million to purchase, renovate and equip a 140,000 square-foot office facility at Intech Park 12, 6620 Network Way, on the northwest side of Indianapolis. The new Customer Support Center will support stores and internet sales, delivery services and repair services for Lowe’s customers across the United States. The facility is expected to be operational in the first quarter of 2015 and will complement the company’s existing Customer Support Centers located in Wilkesboro, North Carolina, and Albuquerque, New Mexico.

Lowe’s, which currently employs nearly 7,900 people in Indiana, plans to begin hiring for positions at the new Customer Support Center immediately.

“We chose Indianapolis because of the talented and experienced workforce who we believe can provide outstanding service to our customers,” said Don Easterling, Lowe’s vice president, contact center. “Indianapolis adds a strategic Midwest location to our network of Customer Support Centers located in North Carolina and New Mexico. We appreciate the support of both state and local officials that helped make this a win-win project.”

 Photo Source: RTV6

About Jaime Koch

Jaime Koch was the managing editor of Hardware Retailing Magazine. Jaime regularly traveled around the country and internationally to visit with retailers and share their stories. Jaime was honored by the American Society of Business Publishers for Editorial Excellence.

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