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Lowe’s recently announced the launch of drone delivery, the newest fulfillment method for the retailer that delivers select home improvement items directly to DIY and Pro customers in as fast as 20 minutes. This pilot is now live at Lowe’s store in Matthews, N.C., building on Wing and DoorDash’s existing drone delivery operations in the Charlotte area and adding Lowe’s to the growing list of brands now available for delivery via drone.
“At Lowe’s, our mission is to solve problems and fulfill dreams for the home. To achieve this mission, we’re removing friction from home improvement and making it easier for customers to enjoy their home. Any technology we implement is designed to eliminate that friction so our customers can complete their projects quickly,” says Seemantini Godbole, chief information and AI officer at Lowe’s. “By piloting drone delivery, we’re addressing a real project pain point with an innovative solution that is integrated into the retail journey, giving our hometown customers next-generation fulfillment right when they need it.”
How it works:
- Check eligibility: Open the DoorDash app. Drone delivery will automatically display as an option if the delivery address is eligible near the Matthews, N.C. Lowe’s store.
- Order: Select the dedicated “Lowe’s by Drone” storefront in the DoorDash app.
- Shop: Simply fill your cart with eligible items and check out as usual. Wing drones currently transport orders weighing approximately 2.5 pounds per flight, delivering fast last-minute supplies to your home in minutes.
Lowe’s drone delivery pilot builds on the company’s broader technological innovations including Mylow, Lowe’s AI assistant for customers and Mylow Companion, the company’s AI-powered assistant for store associates.
