News

As retailers in the U.S. continue to develop higher-tech customer service methods, one big-box home improvement retailer is taking its technology emphasis global. Lowe’s Services India Private Limited, a subsidiary of Lowe’s Companies, Inc., has announced the opening of its Global …

After data breaches repeatedly made headlines this past year, an American lawmaker is pushing for national legislation outlining how companies should react to hackers stealing customer information. “Data theft is a real and serious threat facing American families,” Rep. Michael Burgess of Texas says in an article from the …

When planning their weddings, many couples head to big box retailers like Macy’s, Target and Bed Bath & Beyond to register for household items such as bed sheets, bath towels and china dishes. Nowadays, wedding registries are available online, and wish lists are …

Retailers who focus mainly on increasing customer counts and average ticket sizes are missing a key metric: conversion rate. Conversion rate is the ratio of people who enter a store compared to how many actually make a purchase. Only 35 percent of retailers …

In the February issue of Hardware Retailing, the Trends sections illustrated the top four subcategories within the housewares sector, but the industry comprises other categories. Below is data the International Housewares Association published in its 2014 State of the Industry …

The Home Depot is supplying store associates across the U.S. with new hand-held devices to help customers look for products, but also to track data and use like typical smartphones. Employees will be able to use the next generation FIRST Phone, a Zebra Technologies Device, …

Target Canada has stopped a campaign pressuring the retailer to declare bankruptcy as it closes down its Canadian operations. As part of exiting the country, Target Canada is working to sell leases, valued at up to $2 billion, on the buildings where the stores are …

Car salesmen are some of the best in the business. Each day they use effective sales techniques and provide their clients with excellent customer service. Below are 10 lessons you can learn from car salesmen and how you can apply their techniques …