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Lowe’s Innovator Recognized as One of ‘True Originals’

The National Retail Federation recently called out a Lowe’s tech leader as an innovator among “true originals who rock the boat with ideas so crazy, they just might work.” Kyle Nel is executive director of Lowe’s Innovation Labs, which is the giant retailer’s …

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Housing Starts Reach Seven-Year High

consumer confidence

The number of housing starts in the U.S. rose to a seasonally adjusted rate of 1.2 million in November, or 16.5 percent growth above November 2014, for a seven-year high. Single-family production increased 7.6 percent to a seasonally adjusted annual rate …

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Handy Hardware to Retire Name at Spring Market

World and Main

Regional distributor Handy Hardware is retiring its name this year in favor of World and Main, the name of its parent company. Handy Hardware will formally adopt the World and Main name at its spring buying market, which is scheduled for Jan. …

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They Would If They Could: Millennials on Homebuying

The majority of millennials are renters, not homeowners — but a new survey shows they would buy houses if they could. According to Housing Opportunities and Market Experience (HOME), a quarterly consumer survey released by the National Association of Realtors for the …

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Holiday Spending Grows — Especially Online

Holiday Shopping

Paying for more experiences and shopping with cash saved at the gas pump were among the reasons for an uptick in holiday spending in 2015. Overall spending jumped 7.9 percent from the previous year, according to the MasterCard SpendingPulse report. This …

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Store Opens Doors to the American Dream

Sean

Wankel’s Hardware in Manhattan has a history of offering immigrants opportunities to achieve the American dream. In the 1970s, the business, which opened in 1896, began pursuing prospective employees who needed help establishing new lives for themselves. Katherine Wankel, current …

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Curing the Downsides of Smart Home Tech

Smart oven

Smart home technology, such as remotely controlled security systems and appliances, has downsides, such as the many apps needed to control products and incompatibility between different devices that prevent them from working together. “Home automation systems like Nest and Hue are all …

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Don’t Let Bad Customer Service Slide

While customer service has and always will be a top priority for you, have you considered whether your store really has the best customer service around? Are your customers getting excellent product knowledge, plus prompt service, friendly interactions and respect? These questions are extremely important …

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