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Target: Gauging What Customers Want

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Like so many other retailers, Target is trying its best to engage with millennial customers by trying to figure out their wants and needs. That’s part of working on beefing up the company’s U.S. business, which CEO Brian Cornell had …

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5 Trends to Look for at the International Hardware Fair

International Hardware Fair

The International Hardware Fair in Cologne, Germany, is coming up quickly. At the EISENWARENMESSE International Hardware Fair, which is March 6-8, more than 2,700 suppliers from 50 countries will showcase their hardware and DIY products. As the leading European event, …

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Store Security Video Goes Viral After Earthquake

Earthquake Retail Store

  A few days after Anchorage True Value shared security camera footage of the store’s aisles collapsing during a magnitude-7.1 earthquake on its Facebook page, the video had gone viral and people from around the world were checking in on …

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Is Your Employee Handbook Up to Date?

If it’s been a while since you updated your employee handbook, chances are you’re missing some changes in legislation that could leave your company open to legal trouble. In addition to changes to federal laws, states often adopt their own …

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Report: Flooring Could Cause Some Health Problems

Lumber Liquidators

Lumber Liquidators’ Chinese-made laminate flooring, which has been under investigation since early 2015, could be linked to some health problems, according to the Centers for Disease Control and Prevention. The flooring discounter has been subject to federal investigations, public criticism …

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Canada’s Home Hardware: ‘We’re Not for Sale’

Home Hardware Canada

Last week, news broke that Lowe’s came to an agreement to buy Canadian home improvement retailer and distributor RONA Inc. Regardless of that change in ownership, Canadian shoppers can expect one familiar home improvement company to stay Canadian, and that …

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Color Trends for 2016

Color Trends

With the start of 2016, paint manufacturers and trend watchers are announcing what they believe will be the most popular colors for the year. These are colors that designers predict will be showing up in fashion and design, and they may …

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5 Tips for Continuously Improving Your Customer Service

customer service home improvement stores

A key to excellent customer service is continuous improvement, and watching the businesses that excel at meeting shoppers’ needs is a way to assess how your staff is doing and potentially polish their skills. Department store chain Nordstrom offers lessons that …

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