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Home Hardware Stores Appoints Chief Retail Operations Officer

Home Hardware Stores Ltd. announced the appointment of John Pierce to the role of chief retail operations officer. Reporting to Home Hardware Stores Ltd.’s president and CEO, Kevin Macnab, Pierce will oversee field operations, Dealer support functions, business development, real estate and construction, store design and space planning, Home’s Innovation Centre, communications, events and public relations. He will remain heavily involved in the formal review of prospective new Dealers as Home continues to grow.

Pierce is a retail veteran with over 25 years of experience in a national retail setting. Most recently, he served as Home Hardware Stores Ltd.’s vice president of retail business development, where he oversaw business development, real estate and dealer support functions and has been a key driver of the positive momentum in our business.

“I’m excited to join Home’s executive leadership team and to continue supporting our network of independent Dealers,” Pierce says. “My time at Home has further deepened my appreciation for the power of Dealer-owned business models, and I’m proud to be a part of this iconic Canadian brand that is so well known for serving communities across the country.”

Prior to joining Home Hardware, Pierce held vice president and senior vice president roles with Loblaw Companies, including six years leading store operations nationally for No Frills, which is an operator-owned business model. He holds undergraduate degrees from the University of Manitoba and a Master of Business Administration from the University of Toronto.

“Since joining Home Hardware Stores Ltd., John has demonstrated a deep understanding of our Dealer-owned model,” says Kevin Macnab, president and CEO, Home Hardware Stores Ltd. “His efforts have significantly contributed to the growth and stability of our network, ensuring that our Dealers have the resources and support they need to succeed. With a depth of multifunctional executive experience in Canadian retail, John has the tools necessary to drive Home’s mission to be Canada’s most trusted home improvement experience.”

About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor for Hardware Retailing magazine. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, going to concerts, boating and cheering on the Cleveland Indians.

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