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ECI Software Solutions recently announced the launch of its ecommerce AI Agent, a built-in AI tool in the company’s ecommerce platform, EvolutionX, which also powers its Spruce eCommerce platform.
“Ecommerce businesses today are managing more digital complexity than ever, from maintaining ecommerce catalogs and product data to keeping pace with evolving customer expectations,” says Chris Fisher, vice president of global ecommerce at ECI Software Solutions. “Most don’t have the time, budget or in-house expertise to implement advanced AI tools that typically only large companies can afford. By building AI directly into our ecommerce platform, we’re eliminating those barriers and giving users a practical, simple, secure way to streamline everyday tasks, uncover insights in real time, and build the kind of digital resilience they need to compete long term.”
The company states AI Agent will provide benefits like instant access to business insights, intuitive chat interface, smarter product listings and fraud detection. The product will be initially available to all EvolutionX and Spruce eCommerce stores in November.
