Hardware Retailing The Industry's Source for Insights and Information
As it works to provide independent LBM dealers with innovative digital tools to support pro contractor customers, Do it Best is now offering exclusive pricing for Toolbx—a B2B solution designed to help contractors approve quotes, place orders and pay their bills online.
Professional contractors account for over 60% of sales at independent lumberyards, and Do it Best is making this strategic move to help dealers capture even more of that revenue. Toolbx connects directly to each yard’s ERP, giving account customers instant access to invoices, statements, credits and order history.
“We’re always looking for innovative ways to help our LBM dealers strengthen their pro business,” says Russ Kathrein, vice president of lumber & building materials for Do it Best. “Toolbx brings modern digital functionality that aligns with how pros want to work—and now our dealers can access it at an even better value. It’s a premier pro solution that sets a new standard for the industry, outperforming every other option on the market and it’s built to keep evolving alongside us and our dealers for years to come.”
Toolbx users can filter transactions by job tag, approve change orders on their phones and settle balances via ACH or credit card in seconds. Behind the scenes, Toolbx pulls a live aging report, creates one-click payment links and triggers automated email or text reminders—features that can cut days-sales-outstanding by roughly 25%.
On the sales side, the Pro Digital Quote and Order platform pulls real-time pricing, stock levels and lead times straight from each yard’s ERP, while a smart AI-powered search bar, trained on construction terminology, helps pros find items fast. Digital credit applications and e-signature capability round out the pro workflow, letting dealers approve terms and lock in signed quotes with no paperwork required. A built-in platform messaging feature centralizes all text conversations in one place so any team member can respond and also serves as a quick way to send payment reminders when staff review overdue accounts.
“We’re excited to make it easier for contractors to do business with their local dealers and elevate the customer experience,” says Erik Bornstein, CEO of Toolbx. “Local yards already have the advantage of long-standing relationships; adding the right technology strengthens those ties and ultimately drives greater loyalty and sales.”
Toolbx will host learning sessions at the Do it Best and True Value Fall Market, taking place Sept. 5-8 in Indianapolis, and will provide demos at the LBM booth and at the LBM and Marketing Breakfast.
Learn more about how Lowe’s and The Home Depot have also been working to engage more with the pro market.
