Research and Guides

Empowering Employees to Share Skillsets Enhances Workplace Knowledge   By Dan Kurash Perhaps the number one service an independent home improvement store can offer a customer is quick, knowledgeable advice in particular categories. When there’s a leak or a light out, …

For more than 125 years, the North American Hardware and Paint Association (NHPA) has helped retailers improve merchandising effectiveness. Through the years we’ve written thousands of magazine articles, developed merchandising-focused training programs (both online and in-person) and conducted research to …

Home main­te­nance and ser­vices are a cru­cial aspect of home­own­er­ship, impact­ing both the finan­cial and func­tion­al well-being of a house­hold. In its 2024 Home Services Study, the Home Improvement Retail Institute discovered that 35% of homeowners hired professionals to complete …

In the North American Hardware and Paint Association’s (NHPA) educational curriculum, students are taught the basics of the retail sales equation, which states there are only four ways to generate sales for a home improvement retail stores: Increase average transaction …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Lezzer Lumber faces a labor challenge not uncommon to home …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. If there’s ever a question as to the effectiveness …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click Here to read other case studies. Paint and decorating retailer JC Licht needed a better …

This is one of a series of case studies into why training is important and the tangible results it can have on your business. Click here to read other case studies. Of all the excuses for not training, “We’re just …