Sifting through an email inbox can be daunting. Consumers are bombarded with thousands of messages, from promotions to urgent deals and breaking news. However, when a company can draw a customer in with a creative subject line and consistent information, …
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Wilco Students Take Home Win, Big-Picture Lessons From NHPA Advanced Training Program
A Legacy Lives On: NHPA Board Chairman Ned Green Commits to Customers
For the past 145 years, the Weider’s name has been synonymous with top-tier customer service. In 1879, John A. Weider opened his horse and harness supply business to serve customers in Rochester, New York, adding hardware in the early 1900s. …
Read More »Paying It Forward: Creating Opportunity for the Next Generation
In 2015, Corinne Courtney left her corporate job in New York City to pursue her dream of building a hardware store from a woman’s perspective. When she was researching the independent home improvement industry, Courtney came across Scott Wright and …
Read More »Coastal Business Serves Beer, Food and Home Improvement Supplies
From Memorial Day until the end of September, the coastal town of Cannon Beach, Oregon, bustles with tourists. Visitors make their way to this beach haven to relax by Haystack Rock, wander local shops for niche items and enjoy delicious …
Read More »How a Strong Company Culture Leads to Rapid Growth
With over 17 years of experience with Ace Hardware corporate, Darin Workman took the know-how he gained from his leadership roles with that company to become a hardware store owner and operator for The Helpful Hardware Co. The success of …
Read More »Living Local: Operation Enjoys a Reciprocal Relationship With Its Community
Four years and one challenging start later, True Value of Rock Hill in Rock Hill, South Carolina, has found its groove as a business and a member of the community. Owner Jay Simpson opened the store in February 2020 with …
Read More »Multiple Locations Bring Additional Success for The Paint Shoppes
What others might call saturated, John McKenna calls success. John and his brother Buddy McKenna are the owners of The Paint Shoppes, a five-store operation in the Providence, Rhode Island, area. The state is home to 1 million residents with …
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