Profiles

They said what?! The game of telephone can produce hilarious results, but in real life, ineffectual communication can cause major issues, whether it’s a relationship with a significant other, among friends or between coworkers. According to Forbes Advisor’s The State …

Growing up fascinated by his grandfathers’ stories of military service, Taylor Cox leaned in early to a career in the military, attending West Point and serving in the U.S. Army from 2008 through 2016. “My one grandfather was a U.S. …

Building an effective employee training program is integral for the success of your business and expanding your team without one can cause more harm than good. At Southside Lumber & Design Center, located in Herrin, Illinois, manager David Gamble is …

In the home improvement industry, many operations are multigenerational family businesses with traditions that impact decision-making. Sometimes tradition and discomfort about change can get in the way of starting conversations about the future. Hardware Retailing spoke with retail communications consultant …

From surprise OSHA safety inspections to picking the right KPIs to track to overcoming challenges to growth, the pages of Hardware Retailing covered a wide variety of operational topics to help retailers become better and more profitable in 2024. As …

As an entrepreneur, author and owner of two Chick-fil-A restaurants in Tulsa, Oklahoma, Arthur Greeno lives and breathes customer service every day. With over three decades of experience in hospitality, Greeno has experienced the good, the bad and the ugly …

Sifting through an email inbox can be daunting. Consumers are bombarded with thousands of messages, from promotions to urgent deals and breaking news. However, when a company can draw a customer in with a creative subject line and consistent information, …