Surveys can be vital tools to get customers’ feedback, verify employee training is working and encourage positive change. Russ Haswell from Medallia, a company that helps businesses collect and use customer and employee feedback, contributes insight into how surveys can …
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Trust PRO Hardware in Indianapolis has an unusual claim to fame in the home improvement industry: 24/7 hours. Owner Adam Taylor opened the store in 2012 in a 3,200-square-foot space. Early on, he experimented with operating between 5 a.m. and …
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You’re accustomed to having seasonal weather impact your operation’s sales, but have you thought about the lessons you can learn from storms and sunny days alike? Weather is unpredictable, and the elements you can’t control provide reminders that are applicable …
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Mark Mathews, vice president of research development and industry analysis for the National Retail Federation, answered questions from Hardware Retailing about what recent store closings and openings mean for the retail industry. Hardware Retailing (HR): Is the number of retail …
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Customers’ expectations for in-store shopping experiences have grown as e-commerce and the capabilities of other retail technologies have changed. As Mark Mathews of the National Retail Federation (NRF) says in the Q&A here, consumers still want to shop in brick-and-mortar …
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Are you resolving to straighten out your business’s finances, learn about new products and the latest retail technology trends in 2020? NRHA can help you accomplish all your resolutions. On Dec. 5, retailers, manufacturers and channel partners from across North …
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A local pastor had a tall order for Dave Umber, owner of Umber’s Do it Best Hardware in Fort Wayne, Indiana. The pastor asked Umber to stock his store in three days with enough tornado relief supplies for nearly 300 …
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Ace Hardware Corp. presented a new growth plan and promoted some new initiatives at its fall buying show in Atlanta. The co-op announced Higher Ground, its new strategic plan, at the Ace Hardware Fall 2019 Convention & Exhibits, which was …
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