Are your employees unsure where to go with questions? Does your team need a boost in product knowledge and selling skills? If your answer is yes, then it’s time to assess your employee training program. With an NRHA Training Membership, …
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Ace Hardware Corp. has hired Kirk Armstrong as a new executive to work on the co-op’s distribution and supply chain team. He is taking on the role of vice president of distribution and supply chain innovation and will be reporting …
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When’s the last time you surveyed your peers to discover the areas where they are finding success and what areas they’re predicting for growth in 2020? You probably haven’t done that recently, but the North American Retail Hardware Association (NRHA) …
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BTU Do it Center takes community safety seriously, and its annual fire safety event demonstrates that commitment. The store is in Las Vegas, New Mexico—a small rural community located in a heavily wooded area. Forest and grass fires are common. …
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Surveys can be vital tools to get customers’ feedback, verify employee training is working and encourage positive change. Russ Haswell from Medallia, a company that helps businesses collect and use customer and employee feedback, contributes insight into how surveys can …
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Trust PRO Hardware in Indianapolis has an unusual claim to fame in the home improvement industry: 24/7 hours. Owner Adam Taylor opened the store in 2012 in a 3,200-square-foot space. Early on, he experimented with operating between 5 a.m. and …
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You’re accustomed to having seasonal weather impact your operation’s sales, but have you thought about the lessons you can learn from storms and sunny days alike? Weather is unpredictable, and the elements you can’t control provide reminders that are applicable …
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Mark Mathews, vice president of research development and industry analysis for the National Retail Federation, answered questions from Hardware Retailing about what recent store closings and openings mean for the retail industry. Hardware Retailing (HR): Is the number of retail …
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