Operations

For independent retailer Matt Woods, combining brick-and-mortar expertise with e-commerce innovation was truly a winning idea. After submitting his plan to the 2018 Reimagine Retail program, presented by the National Hardware Show®, Woods received $100,000 to put his idea to …

Click the picture to download a PDF of this story. By Chad Husted, chusted@nrha.org Driving Sales in a Small Space Big or small, retail businesses can be compared by one metric: sales per square foot. At Kendall’s Ace Hardware in St. Paul, …

Most independent retailers would say business is personal. Whether it’s stocking the shelves with the latest products or training employees to provide next-level customer service, retailers are doing more than lining their pockets. However, if a retailer isn’t aware of …

Building an email list is no small feat, and once you have customers on your list, you want to keep them interested in what you have to say and what you have to sell. Review the following tips to be …

Charred beef. A cold beer. Sunshine on your back. What could be better than that? Adding a little competition to heat everything up. The competitive fire is alive and well in Walker, Minnesota, where the Burger Battle is hosted by …

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Hardware, Beer and Beats  When customers enter Harry’s Hardware & The Den in Cabot, Vermont, they might be greeted by the sounds of musicians jamming and friends enjoying …

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org Take It Outside The sun is shining, the birds are chirping and the smell of meat and vegetables cooking wafts through the air. This may seem like the scene …

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Challenging Assumptions As you look around your store, who are your customers? More than likely, your business caters to a diverse customer base—people from different backgrounds and …