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Operations

How to Host a Holiday Block Party

block party

The Mazzone Pumpkinfest has been bringing delight to residents on its block for 14 years, but the event didn’t always need the entire block. The event started with just a few tables in front of the Brooklyn location of Mazzone …

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10 Projects Young Customers Need Help With

While technology has advanced to the point where we can look up information on nearly any subject using just our phones, but ingrained knowledge and skills in home improvement projects are not nearly as prevalent in young customers. This means …

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10 Things to Never Say to a Customer

Click the image above to download a PDF of the story. Independent retailers regularly state customer service as a strength and distinguishing characteristic for their industry. While customer service is a keystone for an independent retailer to beat big-box stores …

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How to Manage Unproductive Inventory

Click the image above to download a PDF of the story. Beware of slow-moving inventory. It lurks in nearly every retail operation. Often called dead inventory, slow-movers are items that, for whatever reason, are just not selling. You know you …

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10 Habits of Successful Retailers

Click the picture to download a PDF of this story. Successful retailers have habits they build into their business practices that help them excel. Hardware Retailing checked in with Bobby Fuller and Jason Haley, past honorees from the North American Retail Hardware …

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2018 Cost of Doing Business Study Now Available

If you’re looking for a tool to compare your operation’s performance to typical and high-profit home improvement businesses, the North American Retail Hardware Association (NRHA) has what you need. The 2018 Cost of Doing Business Study is now available and …

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10 Ways NRHA Training Benefits Your Business

Click the picture to download a download a PDF of this story. Poor customer service, lost sales and increased shrinkage are just a few of the results of ignoring your employees’ hardware education. Employees need training to succeed. The North American Retail …

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10 Steps to Keep Your Operation Safe

store safety

Click the picture to download a PDF of this story. In an instant, an accident or unexpected event can injure employees and customers. Mike Marr, technical resource consultant from the Ohio Bureau of Workers’ Compensation, has more than 30 years of experience …

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