Operations

To watch the full video, click here. Wealth Advisor, Gary Pittsford, talks with Editor Jaime Koch about why it’s more important than ever to start thinking about succession planning.

To watch the full video, click here. Rick Parker, owner of Richmond Hardware in Richmond, Ind., has found a way to incorporate his many interests into his business by expanding into an Italian market, screen-printing business and blues club. In …

To watch the full video, click here. As the old adage says—a happy employee makes for a happy customer. This webcast will explore simple yet effective ways to create a positive working environment for employees. Try some of these tips …

To watch the full video, click here. With 18 departments and 60,000 square feet of selling space, McGuckin Hardware in Boulder, Colo., has made a name for itself as the place that carries everything. Randy Dilkes, store manager, tells us …

To watch the full video, click here. Mark Schulein, president of Crown Ace Hardware, manages 320 employees across his 17 stores. Hear Schulein share his secrets to keeping his employees motivated.

To watch the full video, click here. What makes independents winners in the home channel? Customer service. Top-quality customer service is more important now than ever, and this webinar will examine how independent retailers are meeting and exceeding customers’ demands …

To watch the full video, click here. Anchored by information released just this year in the Employee Compensation Study developed by the North American Retail Hardware Association, this webinar will tap into the latest management strategies from hiring, training and …