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Ace Hardware Names New Executive

This week, Ace Hardware Corporation announced the promotion of Rick Williams to the position of vice president of Information Technology (IT). Reporting to Ace’s chief financial officer, Williams will play an integral role in further driving strategic technology and systems …

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Ace Hardware Recognized for Customer Service

For the ninth year in a row, J.D. Power 2015 U.S. Home Improvement Retailer Store Satisfaction StudySM ranked Ace Hardware “Highest in Customer Satisfaction among Home Improvement Retail Stores.”Ace has earned this ranking every year since J. D. Power began surveying the …

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Are Coupons Really Worth It?

Are consumers using coupons? Yes. Thirty-one percent of respondents to a RetailMeNot study indicate they have redeemed a coupon or promotional code online and 28 percent have done so in stores. This data shows that coupons aren’t outdated, but can …

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Ace Hardware Honors Retailers for Leadership

Ace Hardware Corporation has honored two of its retailers with awards recognizing their values and leadership. The co-op selected Ron Williams of Houston and Scott Schlapkohl of Steamboat Springs, Colorado, as the recipients of the Ray A. Griffith Retail Leadership Award. Williams owns …

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Home Depot Prepares Customers for Disaster

Nearly 700 Home Depot stores recently hosted hurricane preparedness workshops, which are one-day events the big-box retailer organizes annually. The workshops were intended to help prepare residents in storm-prone regions for the start of hurricane season, which begins today. The workshops …

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Amazon Offers Free Same-Day Delivery

Amazon has been making moves, such as testing drones and offering two-hour delivery in three markets, to speed up the delivery of products ordered online, and is now offering same-day delivery benefits for free to certain customers in 14 metro areas. Amazon Prime …

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Selling from a Project-Based Perspective

During the spring and summer, many consumers visit home improvement stores in search of items to complete D-I-Y projects. One way you can set your store apart from the competition is by having a staff with the selling skills and knowledge to help …

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