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Rental Services Elevate Customer Service

At B&B Hardware in Milan, Illinois, owners RJ and Helen McDaniel added rental services to provide an even higher level of customer service. When the McDaniels moved the store to its current location in 2007, it was the perfect opportunity …

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Retailer Catches Fishing Customers With Bait Pools

bait pools

Located in an area ripe with fishing opportunities, Three Sons Hardware in Big Lake, Minnesota, has captured a niche audience with its bait pools. Customers who love fishing can visit the store and choose their live bait from basins in …

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Messages on Stairs Draw Customers to Upstairs Shopping

With both their customers and employees in mind, Nowco Home Hardware dealer-owners Deanna and Tyler Nowochin embarked on a store remodeling project that added a new shopping destination for customers and office space for employees. Named The Loft, the new space in the Nowochin’s …

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Store Dog Henry Delights Customers

store dog Henry

At B&B Hardware in Milan, Illinois, Henry the yellow Labrador has been a mainstay and popular fixture as the official store dog for almost three years. The three-year-old dog belongs to store owners RJ and Helen McDaniel and has been …

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