Across the country, independent retailers are busy. Whether you’re refreshing yourself on the benefits of shopping local to share with your customers, benchmarking your business against typical and high-profit operations or crafting a succession plan for your retail operation, your …
Read More »Todd Taber
10 Slam-Dunk Retail Tips From Basketball
Click the picture to download a PDF of this story. The National Basketball Association is about to tip off its regular season in just a few weeks. After an offseason full of player swaps, game planning and preparation, each team is ready …
Read More »10 Essential Elements of Customer Service
Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …
Read More »HIRI Conference Explores Robust Home Improvement Market
At the HIRI 2018 Insights Conference, an array of speakers detailed the economic trends and consumer preferences that are shaping the home improvement industry. The annual event, presented by the Home Improvement Research Institute (HIRI), was Sept. 18-19 in Oak …
Read More »Wilco Celebrates Company’s 20th Location
Oregon-based cooperative Wilco opened its third store in central Oregon and its 20th store overall on Aug. 29, the company reports. The 20th store, located in Redmond, Oregon, celebrated its opening with a day full of events and special activities. …
Read More »2018 Cost of Doing Business Study Now Available
If you’re looking for a tool to compare your operation’s performance to typical and high-profit home improvement businesses, the North American Retail Hardware Association (NRHA) has exactly what you need. Conducted by NRHA for more than 100 years, the annual …
Read More »Home Hardware Names New President and CEO
Kevin Macnab has been named Home Hardware Stores Limited’s new president and CEO and will assume his duties effective Oct. 10, according to the company. Macnab has more than 30 years of omnichannel retail experience. He has previously served as …
Read More »CNRG Acquires 14 Midwest Mac’s Hardware Stores
The Central Network Retail Group (CNRG) will acquire 14 Mac’s Hardware locations throughout the Midwest, it confirms in a press release. Mac’s Hardware employs roughly 200 employees in North Dakota, South Dakota and Minnesota. The business was established in 1965 …
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