If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …

Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …

The North American Retail Hardware Association (NRHA) regularly develops tools and resources you can use to train your staff to help customers with climate control. Read the highlights of two resources below, which are part of the Trainer’s Toolbox series. …

At the kickoff of the 2019 NRHA STIHL Foundations of Leadership Conference, STIHL announced a donation of 110 battery-powered lawn mowers to The Fuller Center for Housing. Roger Phelps, corporate communications manager of STIHL, delivered the donation on behalf of …

Fun in the sun and on the water is a part of life for residents and visitors in Titusville, Florida, and the local hardware store offers extensive niche categories to meet their needs. At Titusville Ace Hardware, customers can see …

The North American Retail Hardware Association (NRHA) recently co-located two events at the 2019 Independent Garden Center (IGC) Show, which was also home to the  Independent Home Improvement Show, presented by the National Hardware Show®. The combined event was an …

The 2019 Independent Garden Center Show (IGC Show) landed in McCormick Place in Chicago this week, which was a new venue for the event. To coincide with the new location, the IGC Show featured additional programming from the North American …