Theft and loss have always been a part of the retail landscape, but in the last several weeks, some major retailers have been the victim of organized theft rings. Both the Wall Street Journal and the New York Times have …

No industry is immune to the lack of qualified workers right now. In a recent report from the Society for Human Resource Management (SHRM), 90 percent of employers who responded to the survey say they struggled to fill open positions …

You’ve worked hard to curate a product selection that caters to your customers’ needs. You offer high-caliber customer service. Your store is in a great location. Still, you hear from customers who choose to shop elsewhere for certain items or …

When it comes to home maintenance, most homeowners have a good grasp of the maintenance tasks they need to perform on a regular basis. Other maintenance must-dos get overlooked each year. Give your customers the know-how and the products they …

Combining your hobbies and the needs of your community into one hyper local service can make your business a key service provider across a wide area. Read on to learn how two retailers have captured their local markets with vital …

‘Tis the season for shopping and the season for wrapping. Along with stocking holiday gifts for your customers, become a one-stop shop by stocking everything they need to wrap up those gifts. Start with a selection of wrapping paper, including …

The Wreaths Across America program remembers fallen U.S. veterans, honors active service members and teaches the value of freedom. Every December, participants lay donated wreaths on the headstones of veterans. Several hardware retailers have made the program a part of …

One of the best ways to build a faithful customer following is by offering a loyalty program that rewards faithful patrons. The stats speak for themselves. Not all loyalty programs are created equal, so we share four essential elements for …