Every morning at Granby Ace Hardware in Granby, Colorado, Morris the cat takes on pest duty, ridding the hardware store and the neighboring buildings of mice and other vermin. Morris is more than just an employee serving the customers of …

Wanting to operate a hardware store that offered more than just home improvement products, Tim and Mary Post opened T&M Hardware and Rental in Ellwood City, Pennsylvania, in 1991 with the mission to serve their community. In the three decades …

There’s much more to discover from the November edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.

Whether planned or unexpected, every business changes hands at some point, and most make a transition several times in the life of the operation. According to the PwC 2021 Family Business Survey, 50% of family businesses expect to increase the …

The home improvement industry is mourning the loss of Rich Lender, who died in a car accident on Oct. 25. He was a newly elected member of the Do it Best Board of Directors, and president and CEO of Your …

The U.S. Equal Employment Opportunity Commission (EEOC) has updated its “Know Your Rights: Workplace Discrimination Is Illegal” poster, which summarizes workplace discrimination laws and explains how employees or applicants can file a complaint if they believe they have experienced discrimination. …

For Tyler Saxey, one visit to his local Ace Hardware store made a huge impact and turned him into a loyal customer for life. Saxey is no stranger to customer service. He currently works in customer experience at Foot Locker, …

In its annual retail survey, the National Retail Federation (NRF) found that retail shrink is an almost $100 billion problem. NRF’s Retail Security Survey is an annual survey of retail loss prevention professionals that covers national retail security issues such …