Marking 50 years in the independent home improvement channel, Bill Hagan received the Golden Hammer award from Estwing. As the president and owner of Hagan Ace Hardware, Bill is the third generation of the Hagan family to man the helm …
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As it sharpens its focus on enhancing the member experience, Do it Best announced the formation of a new member care team. This newly established team is designed to streamline member support across the company and serve as a strategic partner …
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Taking place July 30-31, 2025, at the JW Marriott Orlando, Grande Lakes, the 2025 Independent Home Improvement Conference (IHI Conference) offers a dynamic lineup of expert-led sessions, panel discussions and opportunities to make connections with peers, manufacturers and service providers. …
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To help provide the scale and assistance retailers need in developing and communicating their unique brands, Orgill offers its customers access to a range of brand-building tools, from easy-to-use, menu-driven toolboxes to a complete team of brand-building professionals ready to …
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With a desire to see the world and a mechanically inclined brain, James Kleinman joined the U.S. Navy in 1978. James served for six years working on submarines and the surface fleet as a nuclear-trained electrician’s mate second class. “The …
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The Independent Home Improvement Conference (IHI Conference) is the premier event designed exclusively for independent hardware and home improvement retailers. This event brings together industry leaders, retailers and channel partners for two days of education, networking and business growth opportunities. …
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Growing a retail operation, either incrementally for a single store or by opening new stores, often requires the entire team pulling in the same direction. But when everyone isn’t aware of the direction because processes and procedures are left to …
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As you create and revise SOPs in your own operation, walk through the examples of PaulB Hardware’s SOPs below—including videos, documents and checklists—to guide your strategies. Read more about how the managers at PaulB Hardware made SOPs a priority to …
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