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Kate Klein

Kate is profiles editor for Hardware Retailing magazine. She reports on news and industry events and writes about retailers' unique contributions to the independent home improvement sector. She graduated from Cedarville University in her home state of Ohio, where she earned a bachelor's degree in English and minored in creative writing. She loves being an aunt, teaching writing to kids, running, reading, farm living and, as Walt Whitman says, traveling the open road, “healthy, free, the world before me.”

10 Tips Every Sidekick Should Know

mentor

A business mentor can prove to be a superhero who offers wise advice, encourages you through your failures and teaches you by example. Being a sidekick to another retailer who is older, has more experience or excels in areas you …

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How I Did It: Began Operating a 24/7 Store

PRO HARDWARE

Trust PRO Hardware in Indianapolis has an unusual claim to fame in the home improvement industry: 24/7 hours. Owner Adam Taylor opened the store in 2012 in a 3,200-square-foot space. Early on, he experimented with operating between 5 a.m. and …

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10 Lessons From Weather for Life and Retail

weather

You’re accustomed to having seasonal weather impact your operation’s sales, but have you thought about the lessons you can learn from storms and sunny days alike? Weather is unpredictable, and the elements you can’t control provide reminders that are applicable …

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Expert: Store Closings Aren’t a Retail Apocalypse

tools

Mark Mathews, vice president of research development and industry analysis for the National Retail Federation, answered questions from Hardware Retailing about what recent store closings and openings mean for the retail industry. Hardware Retailing (HR): Is the number of retail …

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Customers Want Blended In-Store Experiences

experiences

Customers’ expectations for in-store shopping experiences have grown as e-commerce and the capabilities of other retail technologies have changed. As Mark Mathews of the National Retail Federation (NRF) says in the Q&A here, consumers still want to shop in brick-and-mortar …

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