In a retail world where customers are increasingly diverse and technology is changing by the second, adaptation is key. Change was the dominant theme of the North American Retail Hardware Association (NRHA) State of Independents Conference, which brought together innovative …

Jackson Center PRO Hardware is making an art of competitive pricing. The Jackson Center, Ohio, store currently has about 3,000 square feet of selling space, but the size isn’t preventing it from beating the big boxes on quality and price. …

Adam Lukoskie of the National Retail Federation (NRF) is a leader within the NRF Foundation, which offers RISE Up, a training program designed to help people develop the skills to build careers in retail businesses of all types. Lukoskie provides …

A company culture — the operation’s work atmosphere and core values—are critical for customer and employee satisfaction. Research from global research firm PwC reinforces why. A good company culture impacts employee performance, job satisfaction and loyalty, according to PwC. And …

The team at Borderland Hardware in Mercedes, Texas, hosted a memorable community party when the business turned 100 in October. Ken and Debbie Eilers wanted to mark the anniversary of their store’s opening in honor of Ken’s parents, Robert and …

For the third year running, Lugbill Supply Center in Archbold, Ohio, provided everything necessary for community members to give Christmas gifts to children throughout the world who are impacted by war, poverty, natural disasters and disease. Deb Nafziger, co-owner of …

The December issue of Hardware Retailing magazine shares highlights from three industry news stories. Click the headlines below to view the full version of each article. United Hardware Names New CEO True Value Focuses on Future at 2019 Fall Reunion Do …