There’s much more to discover from the September 2021 edition of Hardware Retailing. Browse the links below to uncover new innovations, trends and resources to lead your operation to success.

Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …

Jim Jenkins, founder of the Bannister and Jenkins Hardware Co., died on July 27, 2021 at age 96. He was an icon in the home improvement industry and one of the earliest Home Hardware retailers in Canada. Jenkins was a …

The respective Boards of the Global Home Improvement Network (GHIN) and the International Hardware Association (IHA) have announced the IHA, representing hardware associations from around the world, is set to merge with the GHIN as of Oct. 1. This merger …

GFCI Outlet and USB Charger Leviton’s SmartlockPro Self-Test GFCI Combination Type-A USB In-Wall Charger meets the latest UL standard for auto-monitoring (self-test) by periodically conducting an automatic internal test to confirm that protected power is available. It features tamper-resistant shutters …

HPM Building Supply, Hawaii’s local, family-founded building industry retailer, manufacturer and supplier is celebrating its 100th anniversary in 2021. The company has survived two tsunamis, each time rebuilding and reestablishing itself. “HPM is grateful for the support of generations of …

There are a number of reasons why store owners choose to sell their businesses. They may be ready to retire and don’t have a succession plan or family members willing to take over the business. Or perhaps they are ready …

House-Hasson Hardware is holding its first in-person dealer market Aug. 12-14 in Sevierville, Tennessee—and the company’s president says hotel rooms reserved for the event were snapped up by retailer attendees faster than for any market in the company’s history. “The …