Hardware Retailing The Industry's Source for Insights and Information
For an eighth consecutive year, Ace Hardware ranks highest in satisfying home improvement retail store customers. Ace Hardware achieves a score of 791 and performs particularly well in the staff and service factor. Menards ranks second with a score of 787 and performs particularly well in the price and sales and promotions factors.
The 2014 Home Improvement Retailer Satisfaction Study is based on responses from more than 2,900 customers who purchased a home improvement product or service within the previous 12 months from a retail store that sells home improvement products. Customers evaluated their primary home improvement retailer. The study was fielded from January 2014 through March 2014.
