All retailers who register and attend the Independent Home Improvement Conference (IHI Conference) will be entered to win a North American Hardware and Paint Association (NHPA) In-Store Leadership Training led by Kim Peffley, NHPA’s director of organizational development and consulting, …
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If you think of sales as the engine that drives your business, then every employee is a moving part in that engine. But they’re not merely “cogs in a wheel,” because if anyone fails to do their part, the entire …
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Hardware Retailing spoke with Kim Peffley, the director of organizational development and consulting for the North American Hardware and Paint Association (NHPA), about her industry experience, consultant offerings and leadership insight. Hardware Retailing (HR): What is your background and experience …
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