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store dog Henry

Store Dog Henry Delights Customers

At B&B Hardware in Milan, Illinois, Henry the yellow Labrador has been a mainstay and popular fixture as the official store dog for almost three years. The three-year-old dog belongs to store owners RJ and Helen McDaniel and has been coming to the store with the couple since he was three months old. Henry comes to the store most days and can either can be found up front greeting people with a tail wag and friendly smile or taking a nap in the owners’ office.

“Everyone loves to come in and see Henry,” RJ says. “People even make a special trip to come in and see him, most greet him by name. He has quite the fan base and it’s very clear why—he is a sweetheart!”

RJ and Helen have even implemented “Henry Recommends” signs around the store for different products, including his favorite dog toys, treats or other products.

“The customers get a kick out of it and even ask if there are any products Henry would recommend when they are shopping,” RJ says. 

Learn about the other furry friends brightening up hardware stores around the country in Hardware Retailing’s Checkouts section.

About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor for Hardware Retailing magazine. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, going to concerts, boating and cheering on the Cleveland Indians.

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