Tag Archives: customer satisfaction

J.D. Power recently released its 2022 U.S. Home Improvement Retailer Satisfaction StudySM, which measures customer satisfaction through five factors: staff and service, in-store experience, merchandise, online experience and price. Despite supply chain challenges and other COVID-19-related issues, the study shows …

J.D. Power’s 2022 U.S. Paint Satisfaction StudySM has recently been released, providing insight into the satisfaction of customers who have purchased and applied interior paint, exterior paint and exterior stain in the past year. The study revealed that 49 percent …

Research firm J.D. Power has released its 2019 Home Improvement Retailer Satisfaction Study, and Ace Hardware and True Value have tied for first place for overall customer satisfaction. The survey gathered data from 2,433 customers who purchased a home improvement …

Every retailer, regardless of size or specialty, can stand to improve their customer service offering. In the September issue of Hardware Retailing, readers learned how three North American home improvement businesses approach customer service. If you’re ready to take an …