For Kristy Ransdell, owner of Burney True Value Hardware, with two locations in Aberdeen and Seven Lakes, North Carolina, one customer complaint and a visit from the North Carolina Division of Weights & Measures turned into a major headache for …
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Employees Honor the Company’s Heritage Through Photos
The staff at Burney True Value Hardware recently reimagined the first six decades of the store’s history through elaborately staged photographs of different time periods and events. The team has been celebrating the store’s 100th anniversary throughout the year, and …
Read More »Retailer Helped Provide More Than 1,200 Masks
Early in the COVID-19 pandemic, Sam Ransdell of Burney True Value Hardware in Seven Lakes, North Carolina, realized that ordering face masks to sell wasn’t going to meet his community’s needs. Demand was too high nationally for Ransdell to get …
Read More »Military Veterans: Serving, Then and Now
Hardware Retailing is honoring veterans who put lessons they learned in the military to work serving customers in the independent home improvement industry. Veteran retailers and employees, including those featured here, are being honored in a Veteran’s Day photo tribute …
Read More »Veterans Raise the Standard as Employees
Jacqueline Thompson, owner of Thompson Ace Hardware, isn’t surprised when customers call her store asking if a specific employee is on duty. Her Jacksonville, Florida, store is known for its knowledgeable, gracious staff, and she believes the six military veterans on …
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