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Hand-Painted Signs Add to Creative Merchandising

hand-painted signs

Making an effort to welcome every customer that comes into the store, Steven Edele, the owner of Edele & Mertz Hardware in St. Louis, Missouri, is continuing the legacy of customer service his family started in 1912.   “I truly …

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Rental Services Elevate Customer Service

At B&B Hardware in Milan, Illinois, owners RJ and Helen McDaniel added rental services to provide an even higher level of customer service. When the McDaniels moved the store to its current location in 2007, it was the perfect opportunity …

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Retailer Catches Fishing Customers With Bait Pools

bait pools

Located in an area ripe with fishing opportunities, Three Sons Hardware in Big Lake, Minnesota, has captured a niche audience with its bait pools. Customers who love fishing can visit the store and choose their live bait from basins in …

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Messages on Stairs Draw Customers to Upstairs Shopping

With both their customers and employees in mind, Nowco Home Hardware dealer-owners Deanna and Tyler Nowochin embarked on a store remodeling project that added a new shopping destination for customers and office space for employees. Named The Loft, the new space in the Nowochin’s …

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